GENERAL TERMS & CONDITIONS
Purchasing from one of our The Source Bulk Foods stores or placing an order with The Source Bulk Foods online indicates that you accept the following Terms & Conditions.
When ordering online, you must ensure your account details are kept up to date. Any changes to your details must be updated through our site or you can contact us to update personal details. Any error in delivery or through transactions occurring due to incorrect details supplied will not be our responsibility.
The Source Bulk Foods considers registration information private, the safekeeping of your username and password are your responsibility. We are not liable for any unauthorised use of your username and password.
The Source Bulk Foods is passionate about providing premium products at competitive prices. Prices can and do change regularly. Our website is constantly updated as price changes are received from our suppliers. All of our prices are in Australian Dollars (AUD) and prices are inclusive of Goods and Services Tax (GST).
The prices reflected on this website may differ to the prices in our stores.
Please also take note that, when purchasing the liquids (oils, personal care products etc) from our online store, the price shown includes the jar or bottle that it is packaged in. Whereas, when viewing the products available in store, the price shows only the liquid itself and customers have the option of purchasing the jar or bottle separately, or bringing in their own to fill in store.
PRODUCT AND MEDICAL DISCLAIMER
Not all of the products reflected on this website are available in all of our stores. If you are after a particular product and wish to buy it from your nearest store please contact them to find out if the product you are after is in stock.
While we do our best to ensure our information is correct and up to date we cannot take responsibility for any inaccurate information or misrepresentation of materials on our website. Any medical advice on the website is not intended to replace a one-on-one relationship with a health care professional therefore you should always ensure you speak to your healthcare professional before making medical related decisions or making changes to your diet.
The Source Bulk Foods cannot warrant the accuracy of this information on its website. We strongly advise you do your own research on products you are purchasing and consuming. We strive to ensure information is correct and up to date however; we take no responsibility for inaccurate information provided.
We aim to have current pictures of our products on the website however at times, the picture of the goods on The Source Bulk Foods online store may differ from the goods actually supplied to you.
With respect to products sold on the site, in no event shall The Source Bulk Foods, its directors, officers, employees and representatives be liable for any direct, indirect, consequential, special, exemplary or other damages related to the products sold.
Although we take great care to separate and pack all products carefully, the food sold on our website may have been packed in a store or facility that contains allergens, traces of allergens or bi-products of the following: peanuts, nuts, tree nuts, sesame seeds, seeds, soybeans and soy products, egg, pollen and bee products, preservatives, gluten and cereals containing gluten, wheat, rye, barley oats, spelt, dairy, fish, crustacea, and other products that may behave as allergens to certain people.
Also, where possible, we have tried to ascertain with our manufacturers that proper segregation, hygiene and cleaning procedures are in place to prevent accidental cross-contamination. Unfortunately, these things are beyond our control as much as we try to minimise them.
No allergen or nutritional information on our website should ever be considered a guarantee, but simply a best faith effort to serve our customers.
REFUND POLICY FOR ONLINE ORDERS
We strive to ensure all our customers are 100% satisfied with our products and service so please let us know within 48 hours of receiving your order if you have received a damaged product or incorrect item.
A photo must be provided for the damaged item/s. Proof of purchase must be shown in order to qualify for a full refund of the product. We may request the item be returned before a refund or replacement has been issued on certain items and it some cases the cost of freight of returning the item will be the customer’s responsibility.
We will always aim to refund the amount of the product or replace it in your next order and are happy to resolve any issues with you.
ONLINE ORDER CHANGES & CANCELLATIONS
Should you wish to change or cancel an order that has been placed with our online store, please contact us immediately and we will try to rectify or cancel the order if possible.
As we strive to process orders quickly, there is only a brief period of time during which you may change or cancel an order. All orders are automatically processed on our secure merchant facility and this process incurs irreversible fees. If you wish to cancel an order, a full refund will be issued, minus any transaction and/or other applicable fees incurred by The Source Bulk Foods due to the cancellation of your order.
If you should make a mistake when ordering, please contact us immediately and if your order has not been packed or dispatched we will always do our best to accommodate your request.
Refund Policy for In-store Purchases
As we sell bulk food and most of our items are not conventionally packaged, we are not able to control the manner in which the food is stored once it leaves our climate-controlled conditions. We are therefore unable to accept returns of products or merchandise due to a change or mind, mistaken purchase or unwanted gift.
You will be entitled to an exchange of food product purchased in our store if it is not fit for its usual purpose or of an acceptable quality if returned within 7 days with a clear proof of purchase such as the original receipt or digital receipt in the case of Loyalty Customers.
Should you purchase an item from our merchandise range and find it to be faulty, we will provide an exchange or refund the purchase price if returned within 30 days with the original receipt.
To make a claim under our Returns Policy, you must return the item to The Source Bulk Foods store where you made the original purchase.
You will be responsible for the cost of freight when sending back the goods you wish to exchange.
The Source Bulk Foods is passionate about the environment. As we sell bulk food and goods please be aware that most of our items are not conventionally packaged.
Products for delivery are packed in biodegradable and compostable unbleached Eco paper bags made from sustainably sourced materials. The bags are lined with a 100% plant based film (PLA) which is made from natural starch derived from plants such as corn and sugar cane.
Our product bags have a tin-tie close, so no sticky tape is needed to seal the bags. The bags can be re-used for lunch boxes or storage before final compost. To compost the bags remove the tin tie first. You can reuse the tin-tie in the kitchen.
Wherever possible we try to minimise waste and the use of plastic. However, when sending items across Australia it is also important that your goods arrive safely. When necessary we also use a compostable recycled cardboard ‘bubble’ wrap; products are then packed into cardboard boxes made from recycled materials.
The only exception to compostable packaging in our online deliveries is our cleaning liquids and some personal care products, these are sent in a recyclable or reusable plastic container. This is for safety, rather than having glass in the bathroom. We send our honey, cooking liquids and oils in glass jars/bottles.
By ordering on this site you agree to have us pack the goods the best way we see fit. We are always striving to reduce our waste and footprint as well as continually improving the way we do things.
Out of Stock Items
We do our best to make sure our website reflects the products that are in stock, but since stock levels are constantly changing and there may be unforeseen delays from suppliers, sometimes the product you request may not be available.
If this is the case when purchasing online we will notify you via email and issue a refund on that particular product or ask you if you would like a replacement product to be sent.
If this occurs in a store, please speak with a team member who may be able to give an indication of whether the product is due to arrive soon and if so, they will be pleased to contact you when it arrives.
We apologise if this happens and appreciate your understanding.
Rainchecks will not be available on any advertised stock purchased. ‘Advertised stock’ includes any product advertised for sale, or which is on promotion at The Source Bulk Foods.
When receiving an order from our online store, if an item is missing from your order and you have not been notified that it is out of stock please notify us within 48 hours. You will need to email a copy or image of your invoice for the funds to be credited to your account for your next purchase or before a full refund is offered. Please ensure to check your order against the invoice as soon as your order arrives.
We cannot issue refunds, replacements or store credits for items missing or damaged if more than 48 hours has lapsed after your order was delivered.
When receiving an order from our online store, anyone at the delivery address that receives the order will be presumed by The Source Bulk Foods to be authorised to receive the goods. Please ensure accurate delivery address is provided, we do not take any responsibility for damage or loss of your order due providing the incorrect address.
As we use a third party courier company please understand that some issues regarding delivery are out of our control. We cannot confirm exactly when your goods will arrive but we strive to ensure our deliveries are dispatched promptly and will work with you /the courier company where necessary to locate your goods if there is an issue.
Some of our products (like chocolate, LSA etc.) are sensitive to weather. All our goods are best kept in a cool, dark place. We cannot guarantee the state of the goods throughout the freight process and if the order is not unpacked and stored correctly within a few hours. We do not advise leaving your order outdoors for prolonged periods of time. If you are not home to receive your order we are unable to take any responsibility for theft or spoilage.
All orders that leave no delivery instructions will be left at the front door or in the safest place if no one is home to receive the order or if no one answers the door. We are unable to take any responsibility for the loss or damage of your goods after it has been delivered to your nominated address.
Please make a note in the delivery instructions/comments section if you would like to physically sign for your package and we will ensure the driver will not leave your order until it has been signed for. Please note that if you request this service and no one is home to sign for the order, we are unable to take responsibility for any items that have perished as a result of being returned to the courier depot.
The Source Bulk Foods assumes no responsibility or liability for any loss or damage occurring by reason of delay or inability to deliver as a result of fire, floods, strikes, accidents, war, embargoes, riot, or from any other cause which is unavoidable or beyond our reasonable control and if delays from such causes do occur our delivery period shall be correspondingly extended.
Changes to Terms and Conditions
We may change our terms and conditions at any time and these will come into effect immediately after posting onto the website. You agree to be bound by these changes in terms and conditions and recommend you check them regularly to stay informed.